Privacy Policy

We take your privacy very seriously. We will only use the personal information which we collect about you for our own internal purposes. We will ensure that all such information is processed fairly and lawfully, in accordance with current UK legislation and we aim to meet current internet best practice, including but not limited to the Data Protection Act 1998 and the Privacy and Electronic Communication Regulations 2003. The following statement sets out our policy regarding the personal information which we collect through the Janome UK Ltd website ( “the Website” ).

Information we collect
We collect information about you when you register with and/or use the Website. This may include your name, address, telephone number, email address and products which you have purchased. Information is also collected when you complete and submit on-line forms (such as product warranty registration forms and product surveys) and whenever you email us your details. We will not collect sensitive personal information about you without your prior and explicit consent. We may use ‘cookies’ to collect additional information about your visit to the Website.

Cookies
A cookie is a text file that a website transfers to your computer’s hard disk so that the website can remember who you are. Cookies only record those areas of a website that have been visited by your computer and for how long. This Website uses the following two types of cookies: Session Cookies – these are temporary cookies which remain on your computer until you leave the Website and allow you to carry information across pages of the Website without having to re-enter information. Persistent Cookies – these remain on your computer after you leave the Website. You have the ability to accept or decline cookies by modifying the setting in your browser. If you would like to do this, please see the help menu of your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.

Information we use
We use the information collected to provide our services to you both on-line and off-line. We DO NOT share this information with any third party. Where you have subscribed to our newsletter, you may also receive from time to time information on our products or services. If, at any time, you would like to opt-out of receiving future marketing and promotional material from us, you can simply advise us by using the “Contact Us “ form on this website. We also use the information in our strategic analysis and our assessment of market trends, and our production and re-ordering levels. In particular, we will compile anonymous, aggregated statistics that enable us to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally this way. By using the Website, you agree to us using your personal information in this way.

Looking after your information
We take appropriate security measures in relation to the sensitivity of the information which we hold on you. We will not hold your information on our systems for any longer than is necessary for us to meet the purpose of holding that information. Where you have made us aware that the information that we hold about you is inaccurate or not up to date, we will update that information. You have the right to request a copy of the personal information that we hold about you, upon payment of a fee. Also, you may wish to contact us if you have any questions about privacy. In such cases please use the “Contact Us “ form on this website.